Customer Service Representative

La Cañada, CA

Full Time

Entry Level

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!

Why we’re Awesome!!

Inclusive company culture
Training and Development
Competitive Compensation
Unparalleled Benefits & Wellness (we mean really good)!
401k with a generous match
Career Growth Opportunities
Transfer Opportunities
Share in Company ownership
Employee Recognition program

We are looking for a Customer Service Representative to join our team! The Customer Service Representatives are the middlemen that bring the office and our customer together to move the truckload and LTL volumes of dry, refrigerated and flatbed cargo. If this is you– let’s talk.

You will

Manage and distribute produce EDI loads to various offices
Manage and distribute produce manual tenders to various offices
Provide daily service reports
Manage and update the DSR for problem loads company-wide
Communicate with traffic departments on daily issues
Coordinate bidding on off contract with value-added service
Maintain and increase ALC’s image and reliability with customers
With management approval and oversight, determine a “fair” price to charge the customer.

Communicate product compatibility and shipping requirements for dry loads and temperature
requirements and maintenance when handling produce loads with management oversight.

Coordinate optimal loading and delivery patterns and times utilizing management insight in order to
minimize time and miles traveled with regards to the customer, advising if a load is manageable.

Skills and Experience

Self-motivated, enthusiastic team player who excels in a fast-paced environment
Experience in Freight Brokerage/customer service is a plus
Excellent and effective communication skills
Strong customer service orientation and excellent work ethic
Ability to quickly process information and make decisions
Effective negotiation and problem-solving skills, and ability to handle conflict
Excellent time-management skills with the ability to multitask
Highly organized and detail-oriented
Ability to work well under pressure in a fast-paced environment

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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Are you able to perform the essential functions of the job for which you are applying, either with or without accommodation? If no, please describe the functions that cannot be performed. (note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.)*

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I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.*

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