Claims Resolution Specialist

Scottsdale, AZ

Full Time

Experienced

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!

Why we’re Awesome!!

Inclusive company culture
Training and Development
Competitive Compensation
Unparalleled Benefits & Wellness (we mean really good)!
401k with a generous match
Career Growth Opportunities
Transfer Opportunities
Share in Company ownership
Employee Recognition program

We are looking for a Claims Resolution Specialist to join our team! The Claims Resolution Specialist will support the branch offices and the Corporate Claims and Legal teams to assist in the evaluation, investigation, negotiation, documentation filing, and collecting of cargo claims made necessary by the company’s exposure to carrier cargo claims. This position requires a great deal of direction and independent thought, as well as experience and judgment to plan and accomplish goals. If this is you, or you like a challenge– let’s talk.

You will

Receive and review cargo claims from branch offices
Investigate the circumstances surrounding each claim, including reviewing documentation, interviewing involved parties, and assessing damages
Document findings and maintain accurate records of claims status and resolution progress
Serve as the primary point of contact for our customers and carriers regarding cargo claims
Communicate claim status updates and resolutions to relevant stakeholders promptly and professionally
Collaborate with all parties including carriers, drivers, shippers, receivers, and insurance companies to gather necessary information and documentation for claim resolution
Negotiate claim settlements with carriers and insurers, striving to achieve the best possible outcome for our customers and branch offices
Maintain a balance between advocating for our customers and branch office interests while attempting to preserve positive relationships with carriers
Analyze claim trends and identify root causes of cargo damage or loss
Develop and implement preventive measures to minimize future claims
Stay up-to-date on relevant industry regulations and compliance requirements related to cargo claims Ensure all claim-related processes and documentation adhere to legal and regulatory standards
Because of the nature of the job, this position is often required to be available on-call outside of normal work hours, throughout the night and/or weekends. In order to be of assistance to after hour callers, this role must possess specific knowledge acquired through experience.

Skills and Experience

Experience in cargo claims adjusting
3-5 years of first party physical damage claims in commercial trucking
Strong knowledge of insurance principles, policies, and regulations
Excellent communication and negotiation skills, written and verbal
Detail-oriented with strong analytical and problem-solving skills
Self-motivated, enthusiastic team player who excels in a fast-paced environment
Requires excellent analytical, organizational and decision-making skills
Ability to work independently and collaboratively in a fast-paced environment
Strong Excel skills
Effective communication skills
Excellent work ethic
Excellent time-management skills with the ability to multitask
Highly organized and detail-oriented

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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Are you able to perform the essential functions of the job for which you are applying, either with or without accommodation? If no, please describe the functions that cannot be performed. (note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.)*

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I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.*

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